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Privacy Policy

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from our website, monexteriors.com (referred to as the “Site”). The purpose of this Privacy Policy is to ensure compliance with the Protection of Personal Information Act 4 of 2013 (“POPI”) and to provide transparency regarding the handling of your Personal Information by The Trendy House.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, certain information about your device is automatically collected, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we gather information about the specific web pages or products you view, the websites or search terms that led you to the Site, and details about how you interact with the Site. We refer to this information collected automatically as “Device Information.”

We collect Device Information using various technologies, including:

  • “Cookies,” which are data files placed on your device or computer and often contain an anonymous unique identifier. For more details about cookies and how to disable them, please visit http://www.allaboutcookies.org.
  • “Log files” that track actions taking place on the Site and capture data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels,” which are electronic files used to record information about your browsing activity on the Site.

Additionally, when you make a purchase or attempt to make a purchase through our website (the “Site”), we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

The Order Information we collect is primarily used to fulfill any orders you place through the Site, including processing your payment information, arranging shipping, and providing invoices and order confirmations. Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Provide you with information or advertising related to our products or services, based on your preferences.

The Device Information we collect helps us screen for potential risk and fraud, particularly your IP address. Moreover, it is used to improve and optimize our Site. For example, we generate analytics about how our customers browse and interact with the Site, and to assess the effectiveness of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third-party service providers to assist us in using your Personal Information as described above. Do we need to include a link to wordpress policy?  We also use Google Analytics to gain insights into how our customers use the Site; you can read about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Additionally, you have the option to opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Furthermore, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests like subpoenas or search warrants, or to protect our rights.

BEHAVIOURAL ADVERTISING

As mentioned earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. For more information on how targeted advertising works, please visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You have the option to opt-out of targeted advertising by using the links provided below:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please be aware that we do not change our data collection and use practices when we detect a Do Not Track signal from your browser.

YOUR RIGHTS

Once you provide sufficient proof of your identity, you have the right to:

  • View, correct, and/or amend your Personal Information that we process.
  • Request a record or description of your Personal Information.
  • Request the correction, destruction, or deletion of your Personal Information. However, Mon exteriors will retain your Personal Information only in compliance with any legislative requirement and/or our internal retention policy.
  • Submit a complaint to the Information Regulator.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless you ask us to delete this information.

CHANGES

We may update this privacy policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

MINORS

IF YOU ARE BELOW THE AGE OF 18

If you are below the age of 18 years, you must always obtain permission from your parent or guardian before using our Platforms or providing us with your Personal Information. We may verify that your parent or guardian has granted such permission, which may involve you providing us with your parent’s or guardian’s contact details. We may also verify that the contact details you provide belong to a person who is indeed your parent or guardian. If we are unable to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via e-mail at [email protected].

 

Last updated: August 2023